sixs Privacy Policy

We collect various types of information when you register on and use the sixs platform. This information falls into two main categories:

1.1 Information You Provide Directly

The following information is collected when you interact with us directly:

• Full name and date of birth (for age verification — all users must be 21 or older)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (where KYC verification is required)
• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Address and location details
• Any information or messages you provide to customer support

1.2 Automatically Collected Information

When you use the sixs platform, the following information is collected automatically through technical means:

• IP address and Device ID
• Browser type and version
• Operating system information
• Session duration and page view history
• Cookie and local storage data
• Login duration and frequency
• Game play history and betting activity

sixs uses your information only for specific and lawful purposes. We never sell your information to third parties without your permission. The main purposes for which information is used are as follows:

2.1 Account Management and Service Delivery

• Opening, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Awarding bonuses and rewards
• Managing the VIP programme and calculating cashback
• Technical support and issue resolution

2.2 Security and Protection

• Preventing fraud and money laundering
• Blocking unauthorised access to accounts
• Age verification (confirming 21+)
• Detecting multiple accounts
• Monitoring suspicious transactions

2.3 Communication and Support

• Providing support in Bengali and English via live chat
• Sending important notifications, transaction confirmations, and alerts
• Sending promotional messages (based on your preferences)
• Notifications of policy changes

2.4 Platform Improvement

• Analysing and improving the user experience
• Testing new games and features
• Identifying technical issues on the platform

sixs places the highest importance on the security of your information. We use industry-standard technology to keep your data secure.

3.1 Technical Security Measures

• Data transfers are secured using SSL (Secure Socket Layer) encryption
• Passwords are stored using strong hashing algorithms — they can never be read directly
• Financial information is stored in a separate encrypted database
• Regular security audits and vulnerability assessments are carried out
• Firewalls and intrusion detection systems are used to prevent unauthorised access

3.2 Data Retention Period

Your information may be retained while your account is active and for a defined period after the account is closed. Such retention is generally done for the following reasons:

• Meeting legal obligations
• Dispute resolution and audit requirements
• Maintaining records for fraud prevention purposes

Once the required retention period has passed, your information is securely deleted or anonymised.

sixs shares your information with trusted parties only in limited circumstances. We never sell your data.

4.1 Service Provider Partners

Transaction information necessary for payment processing is shared with bKash, Nagad, Rocket, and the relevant banks. These partners operate under strict confidentiality agreements and may not use the information received for any other purpose.

4.2 Game Studios and Technology Partners

Technical information necessary to maintain uninterrupted game services is exchanged with studios such as Evolution, Pragmatic Play Live, JILI, and PG Soft. This information does not include sensitive personal details.

4.3 Legal Obligations

Specific information may be provided to the relevant authorities in compliance with applicable laws in Bangladesh or court orders. In such cases, we always act within the bounds of the law.

We use cookies and similar technologies to ensure the proper functioning of the sixs platform and to improve your experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for core functionality; disabling these will prevent the platform from working properly
• Functional cookies: Used to remember your language preference, theme settings, and previous login information
• Analytical cookies: Used to understand how users interact with the site — this information does not identify any individual

5.2 Cookie Control

You can disable non-essential cookies from your browser settings. However, some convenient features of the platform may not work as a result. Visit our FAQ section for more details on managing cookies.

As a sixs user, you have the following rights over your own information:

• Right to access: The right to request details of what information we hold about you
• Right to correction: The right to request correction of inaccurate or incomplete information
• Right to deletion: The right to request deletion of your information under certain conditions (though full deletion may not be possible where legal obligations exist)
• Right to object: The right to object to the processing of your information for specific purposes
• Data portability: The right to request your information in a structured format in certain cases
• Withdrawal from promotional communications: The right to stop receiving marketing messages at any time

To exercise these rights, contact our customer support team directly via live chat or email. We are available 24 hours a day, 7 days a week in Bengali and English.

As a responsible platform, sixs does not collect or store information from anyone under the age of 21. Our registration process includes an age verification step. If anyone opens an account using false information, it will be closed immediately and the relevant data will be securely deleted.

If you believe a minor has registered on our platform, please notify our support team immediately.

Our platform uses international server infrastructure. This means your information may be stored or processed outside Bangladesh. In such cases, sixs ensures that:

• Data transfers are always secured through SSL encryption
• International data protection standards are followed in the country where data is stored
• Strict data protection terms are included in our agreements with third-party hosting partners

sixs may update this Privacy Policy from time to time. If any significant changes are made:

• A notice will be published on the website
• Registered email addresses will be informed
• The "Last Updated" date at the top of the page will change

Continued use of the platform after a policy change will be considered as your acceptance of the new policy. It is therefore a good idea to check this page regularly.

If you have any questions about this Privacy Policy, wish to make a request regarding your information, or want to raise a concern, please contact the sixs privacy team. Full details about the organisation are available on our About Us page.

Customer support is available 24/7 via live chat in Bengali and English.